Shipping and Return Policy

Last Updated: 01/23/2024

Shipping Policy

  1. Order Processing:

    • Orders are typically processed within 3 business days of receiving payment.

    • Processing times may vary during peak seasons or promotions.

  2. Shipping Methods:

    • We offer various shipping methods, and the available options will be presented during the checkout process.

    • Estimated delivery times are provided for each shipping option.

  3. Shipping Restrictions:

    • Some products may be subject to shipping restrictions based on local regulations. Please check your local laws before placing an order.

  4. International Shipping:

    • We may offer international shipping. Customs fees, taxes, and duties are the responsibility of the recipient.

  5. Lost or Stolen Packages:

    • Smoke Break is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Return Policy

  1. Eligibility:

    • To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.

  2. Returns Process:

    • To initiate a return, please contact our customer support team at smokehi808@gmail.com within 3 days of receiving your order.

    • You will be provided with instructions on how to return the item.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

  4. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, the refund will be processed, and a credit will be applied to your original method of payment.

  5. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at smokehi808@gmail.com.

  6. Non-Returnable Items:

    • Certain items, such as opened e-liquids or personalized products, are non-returnable.

  7. Refund Processing Time:

    • Refunds may take 3-7 business days to be reflected in your account, depending on your payment method and financial institution.

Contact Us

If you have any questions or concerns about our Shipping and Return Policy, please contact us at smokehi808@gmail.com.

Thank you for choosing Smoke Break!